Direct Loan Servicing: Strengths and Weaknesses/The Borrower Perspective


image002Jennifer Wang, D.C. Office Director for The Institute for College Access and Success (TICAS), presents the borrower’s perspective on how federal student loan servicing can be improved..

Individual Questions:
How direct lending helps borrowers manage repayment of their loans (1:44)
Common borrower complaints about the current loan servicing system (6:36)
Potential advancements in the design and management of loan servicing for borrowers (4:41)
Use of servicer-level data to improve the borrower experience (1:27)

Podcast Intro and Exit music by Mishka (FLT RSK) / CC BY-NC 3.0

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