Jennifer Wang, D.C. Office Director for The Institute for College Access and Success (TICAS), presents the borrower’s perspective on how federal student loan servicing can be improved..
|How direct lending helps borrowers manage repayment of their loans (1:44)|
|Common borrower complaints about the current loan servicing system (6:36)|
|Potential advancements in the design and management of loan servicing for borrowers (4:41)|
|Use of servicer-level data to improve the borrower experience (1:27)|